Our website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.
Home Headlines Lux Island Resorts Ltd chooses Planet to provide luxury experiences for its guests

Lux Island Resorts Ltd chooses Planet to provide luxury experiences for its guests

by Jessica Weisman-Pitts
iStock 1213811502
  • Planet selected by Lux Island Resorts Ltd as its payments and software partner for eight properties across Mauritius, the Maldives and Réunion
  • Pay by Link and use of Sabre SynXis delivers a more enjoyable booking, reservation and payments experience for guests
  • Planet’s deep hospitality sector expertise and local customer support capability a key factor in being appointed

9th August 2022

Lux Island Resorts Ltd (“LIR”) promises guests lighter and brighter luxury hospitality that delivers the exceptional across some of the world’s most desirable destinations. Every moment of the guest experience matters, from booking right through to check-out.

Planet has been appointed by LIR as its partner to create a more enjoyable booking and payments experience by streamlining payment processes and increasing integration with LIR’s online booking platform for eight properties across Mauritius, the Maldives and Réunion.

Using its deep expertise in the hospitality sector Planet will deliver LIR a digital and payments journey which elevates guests’ expectations of a luxury hotel group.

Planet’s Pay by Link solution will provide a safe, convenient, and flexible way for guests to pay for their stay using their own device through a secure weblink. This saves time and frees-up reservation and hotel staff so they can dedicate more time to ensuring guests receive a memorable stay. It simplifies complex payments processes without the need for additional digital infrastructure.

In line with its vision for connected commerce, for online reservations, Planet’s payment services will be used in conjunction with the Sabre SynXis booking platform. Bookings made online will be automatically posted by Sabre SynXis into the Hotel’s PMS, where they are securely stored on file for future purchases. This increases the efficiency of LIR’s payment tracking and reconciliation and provides guests with a more enjoyable booking and payments experience as they won’t need to present their card details again during their stay.

A consistent, convenient and richer personalised experience is vital to driving guest loyalty. By enhancing the guests’ booking and payments experience, Planet can increase customer satisfaction and revenue for LIR.

LIR will also be able to leverage Planet’s global hospitality expertise and local technical and customer support teams, to ensure a market leading and consistent delivery of the solutions provided by the partnership.

Commenting on the announcement Steve O’Donovan, President, Hospitality and Partners at Planet said: “We’re delighted that LIR has chosen to appoint Planet to deliver feel-good connected commerce. We’re passionate about the customer experience and we prioritise our offering around their needs. We’re looking forward to working with the team at LIR to create a more enjoyable booking and payment journey aligned with their guests’ expectations.”

Commenting on the announcement, Désiré Elliah, Chief Executive Officer, at LIR said: “We selected Planet as our technology partner for the quality of their product solutions, strong hospitality expertise and ability to work with our team to deliver a more convenient process for our guests.

“Planet has shown a clear understanding of how important the booking and payment experience is for us when looking to make a great first impression and has delivered a service that matches all other elements of our guest experience.”